AUSTIN, Texas–(BUSINESS WIRE)–Aug. 19, 2003–

Award-Winning Emergency Messaging System (EMS) Ensured Email

For More Than 25,000 Employees

The power may have gone out, but for more than 25,000 employees at 25 corporations the email was still going strong — thanks to MessageOne, Inc. and its award-winning EMS (Emergency Messaging System) platform that successfully provided email continuity and emergency messaging services in the wake of last week’s Northeast power outage and MS Blaster RPC Worm crises.

In total, 22 MessageOne customers activated EMS as a direct result of the power outage, while another three activated it in the wake of damage caused by the MS Blaster RPC Worm. As of August 18, 2003, nearly all of the affected customers had been able to restore primary messaging capability at their respective organizations – and all had reported that they had successfully merged EMS message traffic back into their corporate email systems.

“The last 96 hours have been both exhausting and extremely gratifying,” said MessageOne Founder and Chairman Adam Dell. “Email is the killer app – the one that must work when all others fail. For enterprises, email is revenue, productivity and access to customers, employees and the marketplace. It’s even more critical in a time of disaster – if you can’t communicate, you can’t recover. We’re very proud to have played an important role in helping so many customers manage through these dual crises.”

“EMS has been a lifesaver to us,” said David D’Arcy, President of Domino Computing (www.dominocomputing.com) – a New York City-headquartered services company which provides outsourced IT service and support to more than 50 financial service and private equity firms. “Our first priority was to assist our clients in recovering from this outage. Many of our clients live and die on email to communicate and execute trades. EMS enabled Domino to keep communicating with our engineers, dispatch technicians, share files and collaborate. With cell phone access non-existent, EMS was our lifeline.”

MessageOne’s crisis management team convened immediately after the power outage began and continues to operate around the clock to support clients. The first EMS customer activation was received shortly after 4:00 p.m. EDT August 14, 2003, from a client headquartered in Cleveland, Ohio. The second activation was made just moments later from the Northern New Jersey headquarters of a 4,000 seat enterprise client. All activation orders were completed within 60 seconds and without incident – ensuring that email continuity and operations were never lost and that communication between affected firms and their employees, customers, partners, vendors and the outside world was always available.

About MessageOne

MessageOne helps enterprises prepare for and respond to disruptions in their normal business operations with the best and most cost-efficient solutions in the industry.

By engineering breakthrough technologies that deliver unmitigated availability of mission critical corporate infrastructure at economical costs, MessageOne protects the continuity, integrity and profitability of clients, including Motorola, DuPont, Siemens and Insignia among others. MessageOne’s EMS is a highly scalable, extremely affordable, standby messaging system built on a Linux and secure, open source technology core, that can be activated instantly at a customer’s request, guaranteeing uninterrupted email services in the event a company’s primary messaging system becomes unavailable or incapacitated.

Founded by Adam Dell, MessageOne is headquartered in Austin, Texas with offices in both New York, New York and Houston, Texas. Information on MessageOne can be found at http://www.messageone.com.

Editor’s Note: Additional information

MessageOne’s EMS Performance During Outage

— 22 Companies Activated EMS in the wake of the NE Regional

Power Outage

— 3 Companies Activated EMS in the wake of the MS Blaster RPC

Worm

— The first customer activation resulting from the power outage

came from Cleveland shortly after 4 p.m. EDT Friday, August

14, 2003

— As of 12:00 p.m. EDT August 18, 2003, all but two (2) clients

had restored their primary messaging systems. All of those

companies had successfully merged all email traffic from the

EMS back into their corporate system.

Affected Clients by Geography:

— 2 in Cleveland

— 7 in Northern New Jersey

— 2 in Chicago – email servers are based in NYC

— 10 in New York City

— 1 in Houston with an affected office in NYC

Number of total affected enterprise seats:

— Greater than 25,000 total seats

Business Segments of Affected Firms:

— 6 law firms including 3 American Lawyer Top 100 Firms

— 1 Pharmaceutical Manufacturer (NASDAQ-traded)

— 1 National Pharmaceutical Sales & Marketing Company (Largest

in U.S. clients include Pfizer, Roche, Bayer, Abbott, J&J et.

Al.)

— 5 IT Services and Support Organizations

— 1 NASDAQ-traded major media conglomerate

— 1 Very large commercial property management firm

— 4 private equity/venture capital/hedge funds

— 2 NYC-based middle market dealer brokers

— 1 Commercial Leasing Company